Patient Satisfaction Perception Towards Doctor Services Using Electronic Medical Record in The Internal Polyclinic of Waled Cirebon Regional Hospital
DOI:
https://doi.org/10.51601/ijhp.v6i3.691Abstract
The implementation of Electronic Medical Records (EMRs) aims to enhance efficiency, data security, and improve the quality of healthcare services. Despite these benefits, transitioning from manual to electronic systems may affect doctor–patient interactions, potentially influencing patient satisfaction. This study aims to patient satisfaction with physicians' services using EMRs at the Internal Medicine Clinic of Waled Regional General Hospital (RSUD Waled), Cirebon. Conducted from February to April 2025, this observational descriptive study used purposive sampling, involving 89 respondents. Data were collected via questionnaire and analyzed using univariate methods with computer-based statistical software. The results showed that 96.63% of patients were satisfied with physician services using EMRs. Moreover, 97.76% of patients expressed satisfaction with the attention and attentiveness of the physicians; 93.26% were satisfied with the clarity of explanations; 96.63% were satisfied with the comfort and consultation time; and 95.51% were satisfied with the physicians' listening skills. Based on the results and discussion, it can be concluded that, overall, patients were highly satisfied with physician services using EMRs at the Internal Medicine Clinic of RSUD Waled Cirebon.
Downloads
References
[1]. Agus A, Ratnaningsih, T., & Santoso Windu. (2024). The Relationship of EMR (Electronic Medical Record) Documentation Performance with Patient Satisfaction. Indonesian Journal of Global Health Research, 7(1), 63–68. https://doi.org/10.37287/ijghr.v7i1.4088
[2]. Agustina Dewi, Azzahra Dea, & Anggraini WA. (2023). Literature Review: Hubungan Implementasi Sistem Informasi Manajemen Puskesmas (SIMPUS) dengan Kepuasan Pasien di Puskesmas. Jurnal Kesehatan Tambusai, 4(2), 2260–2265.
[3]. Bernadette, K., & Loisa, R. (2025). Pengaruh Kualitas Pelayanan dan Komunikasi Dokter-Pasien Terhadap Kepuasan Pasien Rawat Inap RSUD K.R.M.T Wongsonegoro. Jurnal Manajemen Bisnis dan Kewirausahaan, 9(1), 1–12.
[4]. Deswita, A., & Loisa, R. (2024). Strategi Komunikasi Mahasiswa dalam Membangun Relasi Berdasarkan Teori Akomodasi Komunikasi. Koneksi, 8(2), 453–462. https://doi.org/10.24912/kn.v8i2.27660
[5]. Handayani, G., Manampiring, A. E., & Posangi, J. (2024). Faktor-Faktor Yang Berpengaruh Terhadap Kepuasan Pasien Rawat Jalan di Poli Jantung RSUP Prof. DR. R. D. Kandou Manado. Jurnal Kesehatan Tambusai, 5(1), 47–61.
[6]. Hasna, H., Irwandy, I., & Arifah, N. (2022). Hubungan Kualitas Komunikasi dengan Tingkat Kepuasan Pasien di Rumah Sakit Universitas Hasanudin. Hasanuddin Journal of Public Health, 3(2), 155–165. https://doi.org/10.30597/hjph.v3i2.21856
[7]. Lestari, N. P., Ramadhani, I., NurCita, B., & Kristanti, M. (2024). Influence of the Use of Electronic Medical Record Systems on Effective Doctor-Patient Communication Relationships in the Outpatient Clinic. JMMR (Jurnal Medicoeticolegal Dan Manajemen Rumah Sakit), 13(2), 142–149. https://doi.org/10.18196/jmmr.v13i2.134
[8]. Lubis IK, Ningtyas AM, & Nurfillaeli. (2023). Patient Perceptions of Electronic Medical Record Use by Doctors in GMC Health Center Clinic. Scientific Periodical of Public Health and Coastal Health, 5(1), 204–215.
[9]. Makahiking, M., Maramis, F. R. R., & Rumayar, A. A. (2020). Hubungan Antara Komunikasi Dokter-Pasien Dengan Kepuasan Pasien Rawat Inap di RSUD Kota Bitung. KESMAS: Jurnal Kesehatan Masyarakat Universitas Sam Ratulangi, 9(4), 85–93.
[10]. North, F., Pecina, J. L., Tulledge-Scheitel, S. M., Chaudhry, R., Matulis, J. C., & Ebbert, J. O. (2020). Is a switch to a different electronic health record associated with a change in patient satisfaction? Journal of the American Medical Informatics Association, 27(6), 867–876. https://doi.org/10.1093/jamia/ocaa026
[11]. Permenkes. (2022). Peraturan Menteri Kesehatan Republik Indonesia Nomor 24 Tahun 2022 Tentang Rekam Medis.
[12]. Rwigema, C., Fang, W. H., Chen, X., Lane, C., Jones, I. A., & Vangsness, C. T. (2023). Orthopedic Resident and Patient Perception of Electronic Medical Record Use During the Clinic Visit. Cureus, 15. https://doi.org/10.7759/cureus.43885
[13]. Simbolon P, Ginting A, & Silitonga NS. (2024). Hubungan Persepsi Dengan Kepuasan Penggunaan Rekam Medis Elektronik Ruang Rawat Inap Rumah Sakit Elisabeth Medan. Jurnal Promotif Preventif, 7(4), 777–781.
[14]. Suryani Orangbio, T., Wagey, F. W., Vanda Doda, D. D., Sam Ratulangi, U., & Pascasarjana Manado, P. (n.d.). Faktor-Faktor Yang Memengaruhi Analisis Kelengkapan Pengisian Rekam Medis Elektronik Instalasi Rawat Jalan RSUP Prof Dr. R.D Kandou Manado. Jurnal Kesehatan Tambusai.
[15]. Świątoniowska-Lonc, N., Polański, J., Tański, W., & Jankowska-Polańska, B. (2020). Impact of Satisfaction With Physician–Patient Communication on Self-care and Adherence in Patients with Hypertension. BMC Health Services Research, 20(1), 1046. https://doi.org/10.1186/s12913-020-05912-0
[16]. Wali, R. M., Alqahtani, R. M., Alharazi, S. K., Bukhari, S. A., & Quqandi, S. M. (2020). Patient satisfaction with the implementation of electronic medical Records in the Western Region, Saudi Arabia, 2018. BMC Family Practice, 21(37). https://doi.org/10.1186/s12875-020-1099-0
[17]. Zakaria, M., Mazumder, S., Faisal, H. M., Zannat, R., Haque, M. R., Afrin, T., Cheng, F., & Xu, J. (2024). Physician Communication Behaviors on Patient Satisfaction in Primary Care Medical Settings in Bangladesh. Journal of Primary Care & Community Health, 15, 21501319241277396. https://doi.org/10.1177/21501319241277396.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Muhamad Surya Adi Saputra, Bambang Wibisono, Dini Sapardini Warsodoedi
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
