Implementation of Lean Management for Covid-19 Patient Services at Hospitals in Deli Serdang
DOI:
https://doi.org/10.51601/ijhp.v3i1.119Keywords:
Lean Management; Patient Service; Covid-19; Value Added Activity.Abstract
The need to improve the quality of health services in hospitals by eliminating
waste in order to achieve an efficient health service process through a Lean
Management approach. Methods using descriptive qualitative analysis where
data is compiled, analyzed and then explained through data collection, problem
solving, planning improvement ideas and by providing design improvement
proposals. The application of this lean hospital reduces the service time for
Covid-19 patients at Deli Serdang Hospital by 467.4 seconds in the service flow
and the application of this lean hospital can reduce the service time for Covid-19
patients at the Haji Hospital by 377 seconds in the service flow. The conclusion of
the study is that the application of the Lean Management approach at Deli
Serdang Hospital and Haji Hospital is able to increase the effectiveness and
efficiency of health services.
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Copyright (c) 2022 Widya Y. Sihotang, Ermi Girsang, Silka I.N. Silangit, Sania A.F. Depari
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